Refund policy
Dry Stock Return/Exchange Policy
We have a 14-day return/exchange policy less 10% restocking fee, which means you have 14 days after receiving your item to request a return.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise it will be refused. There is a 10% restocking fee that will be deducted from the store credit or exchange.
To start a return, you can contact see us in store by seeing an authorized manager or e-mail us at Info@cbaquatics.ca. Please note that returns will need to be brought in store.
If your return is accepted, we’ll provide you with a choice of store credit or exchange. Items brought back to us the fall under the Exceptions / non-returnable item category will not be accepted.
Livestock Return Policy
All livestock purchases are Final Sale. Due to the nature of live animals and factors beyond our control once livestock leaves our facility, we cannot accept returns or offer warranties on any livestock products. This includes but is not limited to fish, invertebrates, corals, and other aquatic life.
The health and condition of livestock can be affected by numerous variables during and after transport, including shipping conditions, acclimation procedures, water parameters, and care practices. Once livestock has left our possession, we cannot guarantee its continued health or survival.
We're committed to providing healthy livestock and proper care instructions to ensure the best possible outcome for your aquatic pets.
For questions about livestock care or concerns about your order, please contact us at Info@cbaquatics.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like live goods (such as corals, inverts, fish, or plants), custom products (such as special orders or personalized items), and On Sale or Discounted goods (even products with promotions involved). We also do not accept returns for shipped or delivered items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on ANY sale items or ANY gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a purchase for the new item will offset the returned cost less 10% restocking fee.
Refunds