Patakaran sa pagpapadala

Canada-Wide Shipping Policy

We ship livestock and dry goods within Canada. Livestock and dry goods are shipped separately, except for local delivery.

Order Processing

Orders are generally processed within 1 business day. Exceptions may apply depending on the order and circumstances. Processing time does not include transit time.

We do not ship on weekends or holidays.

Livestock Shipping

Our standard FedEx livestock shipping rate is $70, based on a shipment weighing 5 lb in an 11" × 10" × 10" box.

Heavy or oversized livestock shipments require review and may incur additional shipping charges.

Free livestock shipping is available on eligible livestock orders of $600 or more. Heavy or oversized items are excluded, and this offer cannot be combined with promo codes.

Dry Goods Shipping

Dry goods shipping rates are calculated at checkout through Canada Post for standard-size, standard-weight shipments.

Heavy or oversized items require review and may incur additional shipping charges.

Free dry goods shipping is available on eligible dry goods orders of $250 or more. Heavy or oversized items are excluded, and this offer cannot be combined with promo codes.

Payment

All orders must be paid in full before shipping or pickup. Payment is collected online at checkout or in store.

Dead on Arrival (DOA) Policy

Reporting Requirements:

Email us photos of any DOAs within 3 hours of delivery confirmation.

Do not discard DOA items until we provide instructions.

For guaranteed replacement/credit, photos must be sent within 2 hours of delivery.

Photo Requirements:

Clear photo of fish/coral in original unopened shipping bag.

Photo of the item outside the bag on white paper towel.

For coral orders: Video of unopened box being cut open and unopened bag showing DOA coral.

If unsure about an item's condition, photograph it and contact us for case-by-case evaluation.

Resolution Options:

Store credit for full purchase price (minus shipping) for confirmed DOAs reported within 2 hours.

Replacement with same or similar items when available (customer pays shipping).

If replacement unavailable, full purchase price credited to your account.

Important Limitations:

No cash refunds - store credit only.

No shipping charge refunds.

We're not responsible for DOAs caused by carrier delays or other scenarios.

Failure to report within 3-hour window voids all guarantees.

Questions? Please ask about our DOA policy before placing your order, info@cbaquatics.ca